Challenge:
Turnover in the corporate IT department and management had left the client with no documented processes for supporting their more than 40 branch offices and very little information on current partner contracts, spend and technologies implemented. The corporate office needed to reverse the situation as quickly as possible and reaffirm to their branch offices that they could provide them with solid support.
Solution:
A senior process manager from BlueSky went on-site to evaluate the client’s systems, services and field support. Based on these observations, BlueSky recommended that all IT purchasing be centralized in the corporate office to standardize the carriers and solutions in use and thus lower telecom and support costs.
Results and Impact:
BlueSky’s wireless audit uncovered $568,000 in available savings. Their audits, savings and process recommendations enabled the client to stabilize their IT environment, hire more resources and improve the user experience.
- COST SAVINGS: 35%
- PRODUCTIVITY GAINS: 45%
- REVENUE GAINS: 15%
- TIME TO ROI: 5 months
BlueSky takes a holistic approach to IT for voice and data solutions, hosted VoIP services, mobility and field services. Its core competencies include IT consulting and national field service delivery. Its Smart Hands service uses a network of technicians to extend clients’ IT departments to manage multisite IT projects, installations, rollouts or technology refreshes.
Along with numerous vendor certifications from Cisco, Dell, HP, Microsoft and others, BlueSky is certified as a Woman Business Enterprise through the National Women Business Owners Corp. (NWBOC), enabling it to serve government and publicly traded companies. BlueSky IT Partners primarily works with midmarket and enterprise clients based across the United States as well as carriers and VARs or integrators.
