Facing a need for secure logins, an Oil and Gas client enlisted BlueSky IT Partners to manage an SSO/IGA RFP. Overwhelmed with other projects, the CIO relied on BlueSky’s expertise to navigate the vendor landscape, streamline the process, and make informed decisions. This collaboration shortened the RFP timeline by 70%, leading to the selection of two previously unknown vendors with the best pricing and solutions.
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A leading manufacturing and distribution company with over 300 agents needed to replace aging phone systems and improve customer service. BlueSky IT Partners led the transition to a cloud-based contact center, resulting in enhanced customer satisfaction, reduced...
Facing outdated phone systems and poor customer service, a manufacturing and distribution client partnered with BlueSky IT Partners to implement a cloud-based contact center. BlueSky's strategic approach led to improved call routing, increased agent productivity,...
Challenge: Most companies can trace a direct line from their contact center solution to their customer loyalty metric. There is an undeniable correlation between the effectiveness of one to the success of the other. This was true before the pandemic, and became even...