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Global IT Field Services

Rapid, Reliable Support

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About

One Call. One Trip. Done.

We do the job right the first time so you can get back to business. 

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WHAT

What We Do

Our Smart Hands team of technicians and service coordinators provide installation, break-fix and project management for a wide range of technological needs. We have extensive experience working with all types of IP devices and network hardware from every manufacturer, including the following areas:  

  • Router, Switches and Servers
  • Carrier WAN Turn-ups
  • SD Wan Installs
  • Hosted VoIP Deployments
  • Wireless Devices & Heat Mapping
  • Site Surveys & Asset Management
  • Audiovisual Equipment, Digital Signage & Cameras
  • Demarcation Extensions
  • Video Conferencing Desktop Deployment
  • General Low-voltage Cabling
  • Any Type of IP Device

WHO

Who We Are

What if you could manage network upgrades, resolve outages, and implement new technology—without straining your IT team? BlueSky IT Partners’ 30,000+ global field technicians extend your IT resources, providing project management, real-time service coordination, and technical expertise. Our proven 5-step process ensures smooth multi-site deployments, while our Break-fix service boasts a 98% first-dispatch success rate, keeping your business running even in emergencies.

international coverage

Leverage our global network of 30,000+ technicians for on-demand IT, telecom, and infrastructure support, anytime, anywhere.

What

What Makes Us Different

Our five-step process sharply contrasts with traditional industry practices, where there is often a lack of oversite, coordination and tech accountability before and after the dispatch.  In the BlueSky model, tasks are required to be completed correctly and on time, every time. This proactive stance is crucial in helping businesses avoid the costs and operational disruption associated with additional site visits. 

It begins with thorough preparation. BlueSky’s project coordinators carefully select the most qualified IT field service technicians through a rigorous vetting process. This includes in-depth interviews to verify each technician’s capabilities against the required skill set. This preparation is further evident on the eve of each assignment, as coordinators brief technicians on the scope of work and the tools required for the work order.  

Our process is applied to every ticket, and every customer, regardless of if the client requires one dispatch or hundreds.  The only way to produce consistent and reliable outcomes is to have a repeatable, executable process.  This is our secret sauce. 

dispatch process

Our motto is: One call. One trip. Done.

Our services focus on: 

On-Site Technical Support

Provide rapid, on-the-ground assistance to resolve technical issues and minimize downtime.  

Hardware Installation & Maintenance

Ensure your IT hardware is installed, configured, and maintained to operate at peak performance.  

Network Setup & Troubleshooting

Establish and optimize network connectivity and troubleshoot issues to ensure reliable performance.  

IT Asset Management

Track, manage, and optimize your IT assets to extend their lifecycle and maximize your investment. 

%

Customer Retention Rate

Years of Tech Experience

Field Techs

Successful Dispatches

CASE STUDIES

Case Studies

Boosted Productivity

BlueSky’s Smart Hands solution was used to extend resources and win the account. BlueSky’s team of technicians helped to install a Cisco solution, including upgrading routers, switches and installing voice services for more than 600 locations. In addition, BlueSky performed low-voltage cabling and wire management.

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