GET STARTED

Unified Communications

Secure, scalable environments

Let's Talk

About

Unified Communications & Collaboration Services

Over the past decade, the number of communications channels has exploded, and Cloud solutions have begun to replace on-premises systems as the new “norm”. Cue a global pandemic and a dispersed workforce, and the need for enterprise-grade, workplace communications solutions have never been more necessary. 

With over twenty years of experience, 200+ supplier relationships, and a long heritage with communication platforms, we’ll help you plan, procure and implement the communications solution that best meets your business needs today and tomorrow.    
 
Whether you’re planning to turn Teams, Zoom or Webex into your phone system, select a new UCaaS solution, integrate your CRM, continue to support traditional on-premises capabilities or a combination of all of these, our experts are here to help. 

Let's Talk

UCaas solutions we offer

  • Teams - Voice, Operator Connect, Direct Routing
  • Zoom Voice Solutions
  • UCaaS
  • CCaas/ CX
  • ITSM

Customer Experience (CX)/ Contact Center Solutions (CCaaS)

Our CX experts will help you determine the right solution while ensuring you meet today’s business goals and tomorrow’s growth. We’ll ensure you stay ahead of the technology curve and are ready to meet customer expectations head-on.

Whether you are migrating from a legacy premise-based system to the cloud or augmenting your existing Contact Center Platform with Workforce Management, Quality Assurance, AI, or Automation, our CX Solution Architects have the expertise to help you transform your customer and agent experience (while keeping your finance department happy).

cloud based contact center

HOW

How We Help

Our methodology is grounded in a deep understanding of your business’s unique needs and challenges. We deliver tailored solutions by starting with a detailed assessment of your current infrastructure and strategic goals. 

Strategic Assessment

We conduct a thorough analysis of your existing network and IT services, identifying areas for improvement and opportunities for cost savings. 

Vendor Partnerships

We engage the “right’ solution provider(s) for your specific requirements’ work with for any of the solutions we offer.  

RFP / RFI

Out team assists to run the process supplying the questions and criteria, aligning the right providers, running meetings and presentation, scoring the decision criteria matrix.  This activity alone takes multiple hours off your team, 

Custom Implementation

We design and implement telecom, data center, UCaaS, CX/CCaaS, and SD-WAN solutions that are specifically aligned with your business needs, ensuring smooth integration with your existing systems. 

Ongoing Optimization

After deployment, we provide continuous monitoring, support, and optimization services to ensure your network infrastructure remains efficient, secure, and aligned with your evolving business requirements. 

Artificial Intelligence

Contact Center as a Service

Self-Service/IVR

Quality Management and Recording

Workforce Management

Business Process Outsourcing

Consulting, Implementation, and Managed Services

Self-Service/IVR

Quality Management and Recording

Workforce Management

CASE STUDIES

Case Studies

Accelerating Secure Access

Facing a need for secure logins, an Oil and Gas client enlisted BlueSky IT Partners to manage an SSO/IGA RFP. Overwhelmed with other projects, the CIO relied on BlueSky’s expertise to navigate the vendor landscape, streamline the process, and make informed decisions. This collaboration shortened the RFP timeline by 70%, leading to the selection of two previously unknown vendors with the best pricing and solutions.

Read More

Let's Work together

Let's Talk